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18 total capabilities
• Customer-Centric Delivery
• Measuring Impact
• Priority Alignment
• Decision Ownership
• Dependency Orchestration
• Impediment Resolution
• Flow Control
• Continuous Improvement
• Response to Change
• Strategic Alignment
• Collaboration
• Role Clarity
• Psychological Safety
• Skill Development
• Building Quality In
• Architecture Refactor
• Automation
• Tools Enablement
To what extent is the impact of deliverables measured so that we know those deliverables is making a difference?
We deliver and move on, with no interest in whether the work made a difference; activity/output metrics take priority over impact.
We collect metrics to assess the impact, but activity/output metrics tend to receive more attention.
We measure the impact of our deliverables, and it adds value; however, the data is occasionally minimized in favor of activity/output metrics.
We consistently measure deliverable impact and use the results to evaluate success and guide future decisions.
We continuously monitor and measure the impact of our deliverables, responding to insights in real-time. and explore innovative approaches to optimize value delivery.