Organizations that are seeking to better understand behaviors and how well their systems support agility.
18 total capabilities
To what extent is the impact of deliverables measured so that we know those deliverables is making a difference?
Starting (0)
We deliver and move on, with no interest in whether the work made a difference; activity/output metrics take priority over impact
Developing (1)
We collect metrics to assess the impact, but activity/output metrics tend to receive more attention
Emerging (2)
We measure the impact of our deliverables, and it adds value; however, the data is occasionally minimized in favor of activity/output metrics
Adapting (3)
We consistently measure deliverable impact and use the results to evaluate success and guide future decisions
Optimizing (4)
We continuously monitor and measure the impact of our deliverables, responding to insights in real-time. and explore innovative approaches to optimize value delivery