Multi-Team Consumer Promoter Score

Capability Template Details

Multi-Team Consumer Promoter Score

Enables a team of Agile Teams (i.e., Agile Release Train, Value Stream), who require tight cohesion, to measure performance in Customer Satisfaction.

Ideal For

Any consumer (i.e., stakeholder, customer) of the product or service the Multi-Team Effort produces.

References

Works of thought leaders that influenced the Growth Criteria, assigned Stage, and associated Outcomes.

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Capabilities by Dimension

1 total capability

Metrics

• Multi-Team Consumer Promoter Score

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Capability Growth Criteria Example

Multi-Team Consumer Promoter Score

On a scale of 0-4, how likely are you to recommend the services/product of this Multi-Team Effort to a friend or colleague?

Starting (0)

0

Developing (1)

1

Emerging (2)

2

Adapting (3)

3

Optimizing (4)

4