A New Innovative & Quick Way to Measure Impact - Measuring Behaviors

The Behavior Signals Assessment is designed to help transformation leaders gain immediate visibility into delivery inefficiencies and their impact on outcomes, without waiting for lagging metrics, enabling them to take proactive, targeted action.

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Multi-Team Consumer Promoter Score

Capability Template Details

Multi-Team Consumer Promoter Score

Enables a team of Agile Teams (i.e., Agile Release Train, Value Stream), who require tight cohesion, to measure performance in Customer Satisfaction.

Ideal For

Any consumer (i.e., stakeholder, customer) of the product or service the Multi-Team Effort produces.

References

Works of thought leaders that influenced the Growth Criteria, assigned Stage, and associated Outcomes.

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Capabilities by Dimension

1 total capability

Product

• Multi-Team Consumer Promoter Score

Capability Growth Criteria Example

Multi-Team Consumer Promoter Score

On a scale of 0-4, how likely are you to recommend the services/product of this Multi-Team Effort to a friend or colleague?

Starting (0)

0

Developing (1)

1

Emerging (2)

2

Adapting (3)

3

Optimizing (4)

4

 
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